Software/Customer Technical Support Engineers

Dairymaster are currently recruiting for: Software/Customer Technical Support Engineers

Job Type: Full Time
Location: Dairymaster Global Headquarters, Causeway, Tralee, Co. Kerry, Ireland.

Role

• The main priorities are supporting the customers as and when required in a prompt and efficient manner.
• Dealing with the external customer calls and resolving as quickly as possible (Logging in remotely to customer facility if required)
• Provide internal software support when/if required.
• Be available periodically as required for out-of-hours telephone support.
• Research and develop new ideas for products, services and processes.
• Maintain accurate documentation in accordance with company documentation control procedures
• Provide timely and up-to-date reporting of project progress, results and resources as required by management.
• Demonstrate initiative in suggesting and implementing improvements that add value to Dairymaster and/or our customers.
• Foster teamwork and a positive working environment with your immediate colleagues and with the wider Dairymaster team.
• Setting up of new installations as and when required.
• Positively engage with the implementation of new strategies, structures, processes or procedures by the company.
• Continually strive to update your own technical knowledge, as well as your understanding of the company products, services and customer needs.
• Constantly promote awareness of best industry practices, providing company training as required.
• Contribute to projects as required by management or your direct supervisor.
• Seek to lead projects as opportunities suited to your experience and skills arise.
  

Requirements:

• Relevant IT/engineering qualification with excellent computer skills.
• Focused and results driven.
• Good technical support skills for both internal and external communications.
• Preferably have an aptitude for training others.
• Good server administration skills.
• Knowledge of networking, SQL server, web etc.
• Excellent knowledge of relational databases and reporting tools.
• Capacity to learn quickly and adapt to new environments.
• Excellent communication and interpersonal skills.
• Professional and mature attitude to work.
• Proactive, ability to multi-task and prioritise.
• Willing to take on responsibility and complete tasks quickly.
• Knowledge of programming in C or C# would be an advantage.
  

Viewing of a portfolio either online or soft copy is desirable.
An attractive salary is on offer for the right candidate.

We aim to fill these positions immediately, interested applicants should email their C.V along with a cover letter describing why they are suited to this position to [email protected] Applicants should make sure to put position name in the subject line of the email.