dairymaster careers installation

Sales/Customer Technical Support (UK)

Dairymaster are currently recruiting for: Sales/Customer Technical Support

Job Type: Full Time

Location: Dairymaster (UK) Ltd., Buntsford Hill Business Park, Buntsford Park Road, Bromsgrove, Worcestershire, B60 3DX, UK.
Reporting to: National Sales & Marketing Manager UK

Roles & Responsibilities:

Management

  • Together with the National Sales & Marketing Manager UK, assist with general marcom communications and dealer follow up.
  • Fully utilise skills and abilities to support the daily activities of Dairymaster sales people.
  • Help support the technical requirements of in-field and in-person training needs of Dairymaster dealers and customers.
  • Support Technical with warranty/credit processing and help implement a system of ‘best practice’ to ensure higher than industry average turn-around times.
  • Assist in delivering warehouse support to ensure timely processing of goods in/out.
    Support the Sales Managers with follow up calls to end users as and when requested.
  • Ensure all enquires are logged and brochure packs are sent to prospective customers in a timely manner.

Training Materials Development

  • Independently lead Dairymaster learning solutions through TLC – Training Life Cycle: Needs Analysis, Mapping, Design, Development and Delivery.
  • Develop training solutions for dealer employees, dealers, and end customers to fully utilize the Dairymaster in-house InfoPoint system.
  • Develop training materials for different training methods: ILT – Instructor Led-Training courses, e-Learning offerings and on-line synchronized training around order processing, warranty processing and general information access on and around the InfoPoint system.

Position Location and Travel

  • The position is office based at our Bromsgrove UK Head Office.
  • You will be expected to attend the Dairymaster Global HQ in Ireland when required as well as some extended UK travel for Quarterly team meetings.
  • A maximum of 40% (2 working days/nights/week) may be spent in the field.

Qualifications

  • Minimum of 3 years warehousing and distribution experience.
  • Logistical and LEAN manufacturing experience is desirable.
  • Be a team player with excellent interpersonal skills.

Personal attributes and values

  • A deep understanding of supply chain, logistics and their related eco systems.
  • Ability to understand the needs of customers.
  • Strong willingness to succeed and develop the position.
  • Commitment to high standards of excellence, honesty and integrity.
  • Excellent time-keeping standards are essential.

An attractive salary is on offer for the right candidate.

We aim to fill these positions immediately, interested applicants should email their C.V along with a cover letter describing why they are suited to this position to [email protected] Applicants should make sure to put position name in the subject line of the email.

Closing date for applications: Friday 30th November 2018 at 5pm

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